Refund policy

At MOAM, customer satisfaction is our priority. We aim to provide premium-quality products and a smooth shopping experience for every healthcare professional.

1. Standard Returns

For non-customized items, customers may request a return or refund within 14 days from the date of delivery, provided that:

• the item is unused
• the item is in its original packaging
• the item is in the same condition as received
• proof of purchase / order number is provided

Once the returned item is received and inspected, the refund will be processed to the original payment method.

2. Customized / Engraved / Imprinted Items

Please note that all personalized items are final sale.

This includes, but is not limited to:

• engraved stethoscopes
• imprinted name plates
• engraved rings / clips
• personalized boxes or cases
• specialty tags / AirTag holders
• any item customized with text, symbols, names, initials, or specialty markings

Because these products are made specifically to the customer’s request, they are not eligible for return, exchange, or refund unless the item arrives damaged or there is a production error from our side.

3. Damaged or Incorrect Orders

If you receive:

• a damaged item
• a defective product
• an incorrect customization
• an incorrect item

please contact us within 48 hours of delivery with:

• order number
• clear photos of the item
• description of the issue

Our team will review the case and arrange a replacement or suitable resolution.

4. Refund Processing Time

Approved refunds for eligible non-customized items are typically processed within 5–10 business days, depending on the payment provider and bank processing time.

5. Shipping Charges

Shipping and delivery fees are non-refundable, unless the return is due to an error from our side.